Refund policy
1. Returns and Exchanges:
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Eligibility:
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Items must be returned within 30 days from the date of purchase.
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Returns will only be accepted for items purchased directly from our online store.
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Condition:
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The product must be unused, unworn, and in the same condition as when it was received.
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All original packaging, including boxes, bags, and any included accessories, must be intact.
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Tags and labels must still be attached and not removed.
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Process:
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To initiate a return, customers should contact our customer service team either via email or call 661-247-7082.
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The customer service team will provide a return authorization number and detailed instructions on how to return the item.
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Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
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Once the returned item is received and inspected, a refund or exchange will be processed within 20 business days.