Refund policy

1. Returns and Exchanges:

  • Eligibility:

    • Items must be returned within 30 days from the date of purchase.

    • Returns will only be accepted for items purchased directly from our online store.

  • Condition:

    • The product must be unused, unworn, and in the same condition as when it was received.

    • All original packaging, including boxes, bags, and any included accessories, must be intact.

    • Tags and labels must still be attached and not removed.

  • Process:

    • To initiate a return, customers should contact our customer service team either via email or call 661-247-7082.

    • The customer service team will provide a return authorization number and detailed instructions on how to return the item.

    • Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.

    • Once the returned item is received and inspected, a refund or exchange will be processed within 20 business days.